REFUNDS & RETURNS POLICY
Refunds & Returns Policy
How do I return an item?
Please contact our customer services team for a Returns Number, they will need to know the invoice no. what is being returned and the reason. Please have this information ready. For returns, please contact us here
If goods have been sent incorrectly please e-mail or call us within 7 days to arrange a collection and a re-delivery.
New merchandise (not washed,worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase.
If new merchandise is returned within 14 days of purchase or there are more than 10 items being returned, there is a 15% handling charge, after 14 days goods cannot be accepted.
Returned goods will only be accepted for exchange/refund when returned in original wrappings within 14 days of purchase. The returns number must be clearly marked on the address label.
If the customer closes the order after sending it, full payback only after the return of the goods to the store. Buyer pays return postage.
Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back under any circumstances.
The following can not be returned:-
Broken or scratched items
Goods returned after 14 days of purchase